Media Design Associates' Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

Already in use by over 2,000 small businesses, universities, non-profits and enterprise organizations, MediaKnowledge can be used to:

• Reduce in-bound customer support. The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further.
• Share company documents and procedures. Whether your staff are in one physical location or one hundred, MediaKnowledge makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network fileservers - now everyone has access to the same single version of a document from the same location.
• Eliminate staff training time. By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning.

Powerful & Fully Featured Knowledge Management Software

Staff, customers and partners can access information locally or over the Internet and MediaKnowledge's powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose.